The Language of Negotiation — Professional English
Negotiation is about interests, not positions. Don't say "I want X." Say "Given our volume, we were expecting something closer to X, because…" — reason + number = negotiating power.
Category: Workplace English
Business English, professional communication, workplace idioms, and formal writing skills.
Writing a Professional Email in English
The three-part body (purpose / details / action needed) never fails. If your email has those three in that order, it will be read and answered.
Politely Disagreeing Without Losing — Functional Language
1. 'You're wrong' vs 'I see it slightly differently' I see it slightly differently — acknowledges the speaker, opens dialogue
Writing Formal Emails in English: Structure and Tone
💬 From my own experience: I've written hundreds of professional emails in English — to suppliers, VIP guests, head office. The one rule I wish someone had told me earlier: your email's first and last…
Agreeing, Disagreeing and Partly Agreeing: Professional Debate Language
💬 From my own experience: Running pre-service briefings at Popolo in Sydney with a team of twelve, I had to manage disagreements without losing anyone's commitment. The phrase 'I see your point, however...' saved more…
LLFE-A09 · Writing to Apply — Cover Letter Basics in English
📖 From the teacher's desk: In 18 years of hospitality management, I have read hundreds of job applications. The ones that stood out were never the longest — they were the ones that showed genuine…
LLFE-A02 · Can I Help You? — Polite Requests at Work
📖 From the teacher's desk: Working in luxury hospitality at places like Establishment and Popolo in Sydney, polite requests were the foundation of every interaction. "Could you...?" rather than "Do this!" is the difference between…
Email Writing: Formal vs Informal (B1)
Register is the level of formality in your language. In emails, register affects your choice of greeting, vocabulary, sentence structure, and sign-off. Using the wrong register is one of the most common mistakes in professional…
English for Hospitality: Welcoming Guests
The moment a guest arrives, your words set the tone. Use formal register in professional hospitality settings.
LIFE018 · Writing a Formal Email: Structure, Register, and the Rules That Matter
📖 From Sourov's world: I once reconstructed a career from fifteen years of sent emails. Every important conversation I ever had professionally — every request, every objection, every result — was in an email. A…