🎙 From the classroom: I've written my CV in English, French, and Bengali. The English version is the hardest — not because of language, but because of culture. A British or Australian CV is concise,…
🎙 From the classroom: Working at The Ivy in Sydney, I learned that small talk wasn't small. It built the relationship before the transaction. A guest who felt genuinely noticed would order a better bottle,…
🎙 From the classroom: I've given dozens of training briefings to hotel teams in Sydney — shift handovers, product launches, standards updates. The teams who remembered information were the ones who could anticipate the structure.…
🎙 From the classroom: I've been interviewed in English in Australia, and interviewed over fifty people for front-of-house positions in Sydney restaurants. The candidates who stood out didn't have the best CVs. They had the…
🎙 From the classroom: Over eighteen years in hospitality, I wrote hundreds of emails to VIP guests, suppliers, and managers. The best emails I ever received — and sent — all had one thing in…
On a Saturday night at Star Casino with 300 covers, everything communicates faster than words. 'Corner!' means someone is about to walk around a blind corner carrying hot food. 'Behind!' means don't step back. These…
I've presented in French, English, and Bengali. The difference between a presentation that lands and one that falls flat is usually not the content — it's the signposting.