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Reported Speech: What the Guest Said

August 5, 2026 · Sourov · 2 min read

5-Minute English Lab · B2 Upper-Intermediate

⭐ Reported Speech: What the Guest Said

⏱ 5 minutes · TTT · Grammar

💬 From my own experience: At team briefings at Establishment in Sydney, I’d report what guests had complained about the night before. ‘The guest said the table was too small’ — not ‘the table is too small.’ That tense shift is reported speech, and in a professional context, getting it wrong sounds careless.

🎯 By the end of this 5 minutes, you can:

transform direct speech into reported speech with correct tense backshift and reporting verbs.

Language Focus:

said / told / asked / explainedpresent → past backshift‘I am’ → she said she was‘I will’ → she said she would

📖 Quick Explanation

When we report what someone said, we shift the tense back one step into the past:

Direct Reported
“I am unhappy.” She said she was unhappy.
“The table is dirty.” He said the table was dirty.
“I will return tomorrow.” She said she would return.
“We can’t wait.” They said they couldn’t wait.
Have you got a table?” He asked if we had a table.

Key difference: Use said with no object. Use told with a person: She told me she was leaving.

✏️ Practice

Task 1: Backshift practice

Report these sentences:
1. ‘I’m not happy with my room.’ (guest / say)
2. ‘We will upgrade you.’ (manager / promise)
3. ‘Can you come back later?’ (receptionist / ask)

💡 Show answer
1. The guest said she wasn’t happy with her room. · 2. The manager promised he would upgrade her. · 3. The receptionist asked if I/we could come back later.

Task 2: Said or told?

Choose the correct verb:
1. She ___ that the food was cold. (said/told)
2. He ___ me the room was ready. (said/told)
3. They ___ they’d be late. (said/told)

💡 Show answer
1. said · 2. told · 3. said

Task 3: Spot the error

Find and correct: ‘The manager said he will speak to the chef and the kitchen is aware of the issue.’

💡 Show answer
‘…he would speak to the chef and the kitchen was aware of the issue.’ (tense backshift needed)

🗣 Use It Now

Write a short briefing note (5 sentences) for a hotel shift handover. Report what 3 different guests said during the previous shift. Use: said, told, asked, complained, explained.

✅ Quick Self-Check



Independent teaching resource. Not affiliated with, endorsed by, or accredited by Cambridge University Press & Assessment. Confers no qualification. Based on publicly available ELT methodology and 18 years of professional experience.
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