Phrasal Verbs at Work: What Hospitality Really Taught Me

CEFR B1-B2  ·  5 min

From my experience:

The head chef at Uccello had one rule: ‘Run the kitchen. Don’t manage it.’ I spent three months figuring out what that meant. Run — take full responsibility, keep it moving, own it. Phrasal verbs are where English gets specific. ‘Run’, ‘set up’, ‘hand over’, ‘deal with’ — they carry precise meaning that single verbs often miss.

Today's focus: High-frequency work phrasal verbs: run, set up, take on, hand over, deal with, follow up, carry out

Phrasal verbs = verb + particle. The meaning is often idiomatic — not literal.

Phrasal verb Meaning in context
run (a place/team) be in charge of, manage actively
set up prepare, arrange, create the conditions
take on accept responsibility / hire someone
hand over transfer responsibility to someone else
deal with handle a situation or problem
follow up check on progress, contact again

Examples in context

She took on the role of duty manager after six months. (accepted new responsibility)
We need to follow up on that complaint from table four. (check what happened/contact them)
I set up the private dining room every Thursday evening. (prepare, arrange the space)

Try it — click to reveal the answer

▶ Fill: ‘Can you ___ ___ this complaint? I’m busy with service.’ (phrasal verb = handle)
✓ Answer: deal with — ‘Can you deal with this complaint?’
‘Deal with’ is the standard phrasal verb for handling a problem or situation professionally.
▶ ‘She handed over the keys’ — what does this mean?
✓ Answer: She transferred the keys (and the responsibility they represent) to someone else.
‘Hand over’ often implies transferring both a physical thing and the responsibility that goes with it.
▶ Which is correct? (a) ‘Follow up the client’   (b) ‘Follow up with the client’   (c) Both
✓ Answer: (b) ‘Follow up with the client’ — you follow up WITH someone.
‘Follow up on something’ is also correct: ‘Follow up on the complaint.’ The preposition changes based on what follows.
⚡ 5-second rule:

Learn phrasal verbs in context, not in lists. The same verb + different particle = completely different meaning: take off (remove/fly) vs take on (accept/hire) vs take over (gain control).


Independent project; not affiliated with, endorsed by, or accredited by Cambridge University Press & Assessment. Confers no qualification. Cambridge CELTA course completed — 120 supervised teaching hours and four written assignments validated to the required standard.

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