Tag: vocabulary, apologising, professional English, B1, B2, Cambridge, speaking

⏱ 5 Minutes · B1/B2 📖 From Experience In hospitality, apologies are currency. A well-timed, sincere apology saves a table. A badly phrased one makes it worse. I’ve said ‘I’m sorry, sir, that shouldn’t have happened’ a hundred times. But I’ve also heard ‘I’m sorry you feel that way’ — which is not an apology…